Question

Dear Partner , 

RUT240 SN: 1122239630, when I try to add to RMS I have an error message, below details:

"Device with 1122239630 at line 1 could not be added. Please contact support for more information."

Can you please let me know, what can be the issue?

Answer 1

Hello,

Please try adding the device to RMS again. There should be no issues now.

Best regards,