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by anonymous

I have got a rut955. I didn't use it for a few month. Now I inserted a new sim card, filled out apn data manually. I always get "Data connection: Disconnected". I tried a few firmware versions, the newest 7.xxx, then 6.09.5. But I always get the same message. When I use another simcard in the router I get the same message. When I use the simcard in a mobile phone it works well.

Hans

1 Answer

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by anonymous

Hello,

I would like you to attach a troubleshoot file to your question. Please, replicate the issue, then access router's WebUI, go to System -> Administration -> Troubleshoot section and download troubleshoot file from there. 

The logs in the file might provide more insight into the issue.

Best regards,

by anonymous
Troubleshoot-File is uploaded.
by anonymous
Something did not go right during the file generation. The attached archive is empty.

Could you try again?

Best regards
by anonymous
I did it again