Question

Hello, I have a problem with my RUTX14

Periodically the mobile network crashes. I have a chip from the same carrier in my phone and I can say that several times, in countless tests, there was a signal on the phone, 4G, but on the device the connection was interrupted and there was no internet communication.

I've monitored this a few times, this issue occurs in 20 minute periods in general. The solution I found is to restart the modem, or change the settings in the SIM CARD SETTINGS, alternating between VoLTE: ON > AUTO > ON and NETWORK TYPE: AUTO > 4G ONLY > AUTO. The simple change between these settings seems to restart the connection of the chip with the operator and the internet returns shortly thereafter.

However, it is a bit annoying to have to do this frequently, I would like to know what we can do to try to solve it. I already put the factory settings and still the problem remains. Thanks.

Answer 1

Hello,

Could you try to configure periodic pings to some remote host for connection health checks and automatically restart connection in case of disconnect? To do this, login to router's WebUI, navigate to Services -> Auto reboot -> Ping/Wget reboot. Create a new or edit existing default instance, enable it, set Action if no echo is received to Restart mobile connection or Modem reboot, adjust other settings, if needed, otherwise, leave default values. 

In addition, I would like to see, what happens within the device, when the data connection is lost. Please replicate the issue, then access router's WebUI, go to System -> Administration -> Troubleshoot section and download troubleshoot file from there. The logs in the file might provide more insight into the issue.

Best regards,