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VoIP phone can dial out and receive calls but when on the phone it cannot play sound or speak out

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245 views 3 comments
by anonymous
VoIP phone can dial out and receive calls but when on the phone it cannot play sound or speak out, is there a firewall setting we need to change for this, please?

RUT240

Any help is much appreciated.

1 Answer

0 votes
by anonymous

Hello,

Could you please try disabling 'Automatic helper assignment' in Network -> Firewall -> General settings?

If this does not help, on the same firewall page, edit 'WAN => REJECT' zone, navigate to advanced settings and add SIP VoIP helper to Conntrack helpers.

Kind Regards,

by anonymous

Hi,

I couldn't see this setting sadly... I am running a firmware upgrade to see if i can see it after?

Couldn't see this setting

image

image

Running a firmware upgrade on the router

image

by anonymous
Still not there following firmware upgrade saldy.
by anonymous

Hello,

To what firmware version have you updated your device? The latest firmware version can be found here.

Kind Regards,

Andzej