Question

Hi there support,

could you please get in contact with me?

I have a rut241 which says "There are no valid devices from the list to add." when trying to add. I've already confirmed every number of the serial number and mac address is correct but it still doesn't let me add it to RMS cloud.

Thanks in advance.

Comments

I just tried to add other device and it's happening again. Is something wrong with adding new devices? it just started to ocurr now. It happend with 2 devices at least. Now i added other rut241 and it worked.

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It just happend again with other 2 devices, same error.

What is happening?

Answer 1

Hi,

There will be some personal data involved answering this question, so I PMed you