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by anonymous
We have a Rut955 device that was registered on the platform.  It went offline when the credits ran out. We assigned credits but the device still did not come back online.  After reading some feedback on this forum we tried to unregister and re register the device and now the device will not re activate on the portal at all.

Can you help?

2 Answers

0 votes
by anonymous
Hello,

Could you provide a serial number of the router in a private message?

Best regards,
0 votes
by anonymous

Hello,

The company the device is currently associated with does not have available credit.

Best regards,