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Licenses are split?

0 votes
791 views 2 comments
by anonymous

Hi, on my RMS account, I bought 12 licenses from reseller and applied 1 to a device, but the rest got split up? 

Can you please help me?

I should have 11 licenses remaining.

1 Answer

0 votes
by anonymous
Hello,

I've added 1 more licence due to this issue for you.

Could you tell step by step how did this issue appeared ?
Best answer
by anonymous
Hi, I activated license pool from reseller, went to my expired device and activated 1 license for it.

During this I went from 12 to 10, instead of 11, I am not sure what has caused this as I have another device on free month trial that will expire.

This has solved my issue, thank you.
by anonymous
You're always welcome. If you spot any issue with the RMS just let us know.