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Experiencing regular disconnects

0 votes
722 views 2 comments
by anonymous

Hi,

We are experiencing regular disconnects on our teltonika Rut950 modems. Modem is configured with OpenVPN with MTU settings set to 1500. 

The network signal is excellent with -51dBm

Firmware version RUT9XX_R_00.05.00.5

Wed Jul 17 09:53:00 2019 cron.info crond[2687]: USER root pid 26626 cmd /sbin/ping_reboot 1 10.164.1.2 NULL 10 56 5 1 0 cfg02c21d

Wed Jul 17 09:53:00 2019 user.notice syslog: PING reboot. Ping done successfully....

Wed Jul 17 09:53:09 2019 local1.info gsmd[1779]: gsmd send: 'AT+QCSQ' (8)

Wed Jul 17 09:53:09 2019 local1.info gsmd[1779]: gsmd get: '+QCSQ: "LTE",34,-61,247,-7' (26)

Wed Jul 17 09:53:18 2019 local1.info gsmd[1779]: gsmd send: 'AT+QCSQ' (8)

Wed Jul 17 09:53:18 2019 local1.info gsmd[1779]: gsmd get: '+QCSQ: "LTE",27,-61,198,-13' (27)

Wed Jul 17 09:53:24 2019 local1.info gsmd[1779]: gsmd send: 'AT+QCSQ' (8)

Wed Jul 17 09:53:24 2019 local1.info gsmd[1779]: gsmd get: '+QCSQ: "LTE",33,-61,200,-8' (26)

Wed Jul 17 09:53:28 2019 user.info syslog: requestRegistrationState2 MCC: 244, MNC: 5, PS: Attached, DataCap: LTE, Roaming:Not active

Wed Jul 17 09:53:28 2019 local1.info gsmd[1779]: gsmd send: 'AT+COPS?' (9)

Wed Jul 17 09:53:28 2019 local1.info gsmd[1779]: gsmd get: '+COPS: 0,2,"24405",7' (20)

Wed Jul 17 09:53:30 2019 local1.info gsmd[1779]: gsmd send: 'AT+QCSQ' (8)

Wed Jul 17 09:53:30 2019 local1.info gsmd[1779]: gsmd get: '+QCSQ: "LTE",45,-72,197,-8' (26)

Wed Jul 17 09:54:00 2019 cron.info crond[2687]: USER root pid 26818 cmd /sbin/ping_reboot 1 10.164.1.2 NULL 10 56 5 1 0 cfg02c21d

Wed Jul 17 09:54:00 2019 user.notice syslog: PING reboot. Ping done successfully....

Wed Jul 17 09:54:47 2019 user.info syslog: requestRegistrationState2 MCC: 244, MNC: 5, PS: Attached, DataCap: LTE, Roaming:Not active

Wed Jul 17 09:54:47 2019 local1.info gsmd[1779]: gsmd send: 'AT+COPS?' (9)

Wed Jul 17 09:54:47 2019 local1.info gsmd[1779]: gsmd get: '+COPS: 0,2,"24405",7' (20)

Wed Jul 17 09:54:50 2019 local1.info gsmd[1779]: gsmd send: 'AT+QCSQ' (8)

Wed Jul 17 09:54:50 2019 local1.info gsmd[1779]: gsmd get: '+QCSQ: "LTE",34,-60,226,-8' (26)

Wed Jul 17 09:55:00 2019 cron.info crond[2687]: USER root pid 26990 cmd /sbin/ping_reboot 1 10.164.1.2 NULL 10 56 5 1 0 cfg02c21d

Wed Jul 17 09:55:00 2019 user.notice syslog: PING reboot. Ping done successfully....

Wed Jul 17 09:55:08 2019 local1.info gsmd[1779]: gsmd send: 'AT+QCSQ' (8)

Wed Jul 17 09:55:08 2019 local1.info gsmd[1779]: gsmd get: '+QCSQ: "LTE",28,-60,221,-8' (26)

Event LOG: 

1181S 2019-07-17 02:54:51 Web UI Authentication was succesful from HTTP WAN 10.164.0.20
1180S 2019-07-17 02:41:15 Port Wired WAN connection operational
1179S 2019-07-17 02:41:10 Port Wired WAN connection non operational
475N 2019-07-17 02:35:45 Mobile Data Mobile data connected, IP: 100.82.1.255 FI elisa
474S 2019-07-17 02:35:45 Network Operator Connected to FI elisa operator
473N 2019-07-17 02:35:12 Mobile Data Mobile data disconnected
1178S 2019-07-17 02:13:53 Web UI Authentication was succesful from HTTP WAN 10.164.0.20
1177S 2019-07-17 01:34:15 Web UI Authentication was succesful from HTTP WAN 10.164.0.20
1176S 2019-07-17 00:54:22 Web UI Authentication was succesful from HTTP WAN 10.164.0.20
1175S 2019-07-17 00:12:00 Web UI Authentication was succesful from HTTP WAN 10.164.0.20
472N 2019-07-16 23:46:50 Mobile Data Mobile data connected, IP: 100.88.3.246 FI elisa
1174S 2019-07-16 23:46:47 Output Digital relay output off
1173S 2019-07-16 23:46:47 Output Digital OC output off
1172S 2019-07-16 23:46:39 Port LAN1 unplugged / LAN2 plugged in / LAN3 plugged in / Wired WAN connection operational
1171S 2019-07-16 23:46:39 SIM Switch SIM card slot in use: SIM 1
471N 2019-07-16 23:46:36 Network Type Joined 4G LTE
470S 2019-07-16 23:46:35 Network Operator Connected to FI elisa operator
469N 2019-07-16 23:46:10 Mobile Data Mobile data disconnected
1170S 2019-07-16 23:46:05 Reboot Request from ping reboot
1169S 2019-07-16 23:31:10 Web UI Authentication was succesful from HTTP WAN 10.164.0.20
1168S 2019-07-16 22:49:45 Web UI Authentication was succesful from HTTP WAN 10.164.0.20
468N 2019-07-16 22:37:49 Mobile Data Mobile data connected, IP: 100.88.91.204 FI elisa
1167S 2019-07-16 22:37:47 Output Digital OC output off
1166S 2019-07-16 22:37:47 Output Digital relay output off
1165S 2019-07-16 22:37:39 Port LAN1 unplugged / LAN2 plugged in / LAN3 plugged in / Wired WAN connection operational
1164S 2019-07-16 22:37:38 SIM Switch SIM card slot in use: SIM 1
467S 2019-07-16 22:37:35 Network Operator Connected to FI elisa operator
466N 2019-07-16 22:37:34 Network Type Joined 4G LTE
465N 2019-07-16 22:37:15 Mobile Data Mobile data disconnected
464N 2019-07-16 22:37:09 Network Type Joined 4G LTE

1 Answer

0 votes
by anonymous

Hi,

Could you upgrade router firmware to latest release: https://wiki.teltonika.lt/view/RUT9xx_Firmware

When issue persist, please send to me (via private message) a troubleshoot package from router. Before downloading troubleshoot package, go to System -> Administration -> Troubleshoot -> Enable "Include PPPD information" and save settings. When issue appears wait 5-10 minutes and then download a troubleshoot package.

by anonymous
Hi,

Are there any chance that any settings or configs will be restored or lost under upgrading FW?

I want to know 100% this does not interfere with any settings.
by anonymous
Take backup file before upgrading.

With latest release configuration file from identical device with same or lower firmware version (lowest 03.726) can be uploaded.