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WAN port does not work (when the cable is not connected to the WAN port, it lights up active, when)

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Hello,

This looks like a warranty case. Please fill out this form and wait for a Teltonika sales manager to contact you via email. They will give some questions from Teltonika support engineers in order to determine whether the device is eligible for repair/replacement. I suggest taking a Troulbeshoot file (can be downloaded from the router's WebUI, System → Administration → Troubleshoot page) and photographing the WAN port (the lit up WAN LED without a cable connected should be visible in the picture). 

Sending these files to the sales manager will help speed up the process. You can even send them a link to this forum thread.

You can read more about our warranty policy here.