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I have a issue with mobile connection, I have 2 SIM card from Vodafone in the Netherlands.the data cards work fine in a mobile iPhone 7 Plus or other phone. But in the RUTX11 the Card do not work. I get Data connection disconnected.

sim 1: If default

Data connection : disconnected

State: denied; n/a 4G (LTE)

SIM card info: Sim 1( ready)

Sim 2:

Data connection : disconnected

State: denied; n/a 4G (LTE)

SIM card info: Sim 2( ready)

A other thing is that a 3 SIM card also from Vodafone is working (card is 1/2 year old). have the last firmware on the router. RUTX_R_00.02.03.4

firmware build date: 2020-06-15 09:22:31

Can somebody help me to fix this. This is a test system, and I am thinking to use the RUTX11 for all remote systems.
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Issue is solved, the problem was not clear but a person from the technical support from Vodafone reset my account. and add the SIM's correct. After that the issue is solved. i set the APN on auto and that works fine.

Erik van Os | Twinson IA

2 Answers

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Hi,

What is the model number of your RUTX11? What is the supported frequency band of your operator? Did you try setting frequency bands manually?

EB.
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DEVICE

DEVICE NAME RUTX11

PRODUCT CODE RUTX1100XXXX

SERIAL NUMBER xxxxxxx4

HARDWARE REVISION 0505

BATCH NUMBER 0013

MODEM

MODEL EG06

IMEI xxxxxxxxxx4930

FW VERSION EG06ELAR04A03M4G

SYSTEM

FIRMWARE VERSION RUTX_R_00.02.03.4

KERNEL VERSION 4.14.171

LOCAL DEVICE TIME 2020-06-26, 06:47:28

UPTIME 0h 18m 26s

LOAD AVERAGE 0.24, 0.50, 0.41

MEMORY

RAM USED 73.34 MB / 244.07 MB (30.05%)

RAM BUFFERED 8.46 MB / 244.07 MB (3.47%)

FLASH USED 0.29 MB / 92.17 MB (0.32%)

Yes i set frequency bands manual
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So frequency bands are all correct and in your operator range?

The next thing you should try is calling your operator and asking if they see the device with it's IMEI. Ask if they're not blacklisting it or anything. If they will say that this IMEI is not whitelisted in their network - let me know.

EB.
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I will contact the provider and let you know. but it works in my iphone correct?

 

It is not posible to set the APN manual, I look in the router but I can't find it. see link https://wiki.teltonika-networks.com/view/RUTX11_Setup_Wizard#Mobile there it is standing but not in my firmware from the router?

I had contact with vodafone and all 3 sims are ok, thay good see the IMEI from the router and that there is no connection.

They ask to set the APN to manual.

Erik van Os | Twinson IA

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Make manual this settings

Manual APN

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I make the same manual settings for SIM 3 and SIM 1.

SIM3 auto and manual APN working.

SIM1 auto and manual APN not working?

Custom APN: live.vodafone.com

Authentication Type: PAP

Username: vodafone

Password: vodafone

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Are you trying to use two sim cards at once or you're trying the same sim card in both trays separately?
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I use 2 SIM cards in the router.

SIM 1 Vodafone (not working in auto and manual)

SIM 2 Vodafone (not working in auto and manual)

SIM 3 Vodafone (working in auto and Manual)

Router SIM 1 Slot (SIM 3 Vodafone)

Router SIM 2 Slot (SIM 1 Vodafone )

Switch from SIM's in router by selection "default SIM".

Erik van Os | Twinson IA
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Please private message me two troubleshoot files, one with sim that is working, and second with the sim that doesn't work.
0 votes
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Set apn manually!
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Sim card slot in use SIM 1 (My SIM card 1 and 2 in not working)

IMEI: xxxxx

Sim card state: Inserted

IMSI: xxxxx

ICCID: xxxxxx

Operator: N/A

Operator state: Denied

Cell ID: N/A

Data connection state: Disconnected

Connection type: 4G (LTE)

Signal strength: -83 dBm

Carrier Aggregation: Single

Connected band: N/A

RSRP: -119 dBm

RSRQ: -17 dB

SINR: -6.1 dB

Bytes received: 0 B (0 bytes)

Bytes sent: 0 B (0 bytes)

Sim card slot in use SIM 1 (my SIM card 3 is working)

IMEI: xxxxxxx

Sim card state: Inserted

IMSI: xxxxxx

ICCID: xxxxxxxx

Operator: VFNL #StayConnected

Operator state: Registered (home)

Cell ID: 25681667

Data connection state: Connected

Connection type: 4G (LTE)

Signal strength: -81 dBm

Carrier Aggregation: Single

Connected band: LTE BAND 20

RSRP: -117 dBm

RSRQ: -18 dB

SINR: -5.3 dB

Bytes received: 60.0 KB (61437 bytes)

Bytes sent: 27.5 KB (28154 bytes)
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It is not posible to set the APN manual, I look in the router but I can't find it. see link https://wiki.teltonika-networks.com/view/RUTX11_Setup_Wizard#Mobile there it is standing but not in my firmware from the router?

I had contact with vodafone and all 3 sims are ok, thay good see the IMEI from the router and that there is no connection.

They ask to set the APN to manual.

Erik van Os | Twinson

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Choose Custom APN option instead of auto and you should be able to write it down in a field.
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Can you tell me were to find it? in the router.

Erik van Os | Twinson IA
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Make sure you've switched to advanced mode, not basic.

Under interfaces > mob1s1a1 (or mob1s2a1 if you're using second tray).

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I found it, manual online not same as last firmware.
yes in advanced mode

Erik van Os | Twinson IA
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Issue is solved, the problem was not clear but a person from the technical support from Vodafone reset my account. and add the SIM's correct. After that the issue is solved. i set the APN on auto and that works fine.

Erik van Os | Twinson IA