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RUT950 Intermittent Loss of 4G

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Hi,

I have a RUT950MO1XXX in Denmark on a vessel that moves between two locations several times a day.

The device experiences loss of 4G comms randomly, where it will fail to regain connection until a daily reboot.

I have recorded times and locations of the losses and there doesn't seem to be a clear pattern in location or time. I've had it happen couple of days consecutively, or have several days in between.

Could you please suggest ways to diagnose this issue?

Thanks
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I have just found this site to post precisely the same problem with the same model of router.  If the router restarts post a isp problem, it indicates 4g is being received, WiFi is indicated on my phone or iPad but I’m guessing it’s just a carrier wave? Only when the router power is turned off/on can I use the Internet? I would be grateful of any help!
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not sure what your questions is sorry

1 Answer

0 votes
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Hi,

Could you please send me the troubleshoot file via private message? Make sure you download it after the issue occurs and before your router reboots.

EB.
Best answer
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Sorry the device is deployed in a location I am not physically at. It would not be possible to get a troubleshoot file downloaded while it has no connection.

Would it be an issue to get the file straight after the reboot?
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It would be an issue, reboot will wipe the system log in which is the sensitive information I need.

As there is no way to get close to solving your issue right now without the troubleshoot file, as a work-around I noticed you said "daily reboot"? If you're using just a daily reboot I highly recommend you using ping-reboot which will reboot your device once the connection is lost and you will not have to wait till daily reboot initiates.

EB.

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Thanks Ernestas. I have applied the pint-reboot. I'll monitor it for a week or so.
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Will there be a log recorded when it does do a ping reboot?
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There will be no logs, as they are erased after the reboot. So, unfortunately, we can't trace it.

You can see at what time the system generated a new system log - it will be the approximate time when the system has been rebooted.

EB.
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how do I see that the new system log was generated? what would I be looking for?
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Timestamps on the left, first line of SYSTEM log will indicate the time of freshly booted router. Make sure you get it from troubleshoot file.

EB.