Question

Hello community,

I give up configuring my RUTX11 device - endless tries with many configurations. I think this device is for experts only - and I am not! The more I am reading about its configuration parameters, I am learning that its too much for me. The company where I bought it, tried to help, but no success.

I want access to some devices behind the rutx11. PC, Rasperry Pi,  and Camera via SSH (works), VNC (doesnt work). Best would be a vpn-connect. Besides that I want to publish data via mqtt to a cloud service - can be RMS.

I need an expert, who can configure the device for me. Is there anyone who can help me out?

The rutx11 is accessible via RMS, so all configurations can be checked and done via web.

Thanks

Frank

Comments

Hi Jerome,

you can check the router via rms if you want. There is nothing confidential behind it. Only two raspberry pi as a test environment.

If you send me an email under frank.egersdoerfer at gmx.de  I will send you user and password for both RMS and Router. That might be the most effective way.

I cannot reach the router under its public ip.address and I do not get a ping-return. I also checked the ports with "Test-NetConnection" in windows powershell - negative.

Yes, I tried both VNC and RPD for the two raspis - also through RMS. While SSH in RMS works, VND/RDP does not.  The message is  "Bad configuration" and then "timeout". 

Thanks for you support.

Frank 

Answer 1

Hello,

Regarding the issue you are having may i know what are you really trying to achieve you want to reach the Rasp Pi via VNC remotely? Also the camera part what camera are you using you know the port numbers of each services? Also may i know what type of IP addresses you are using on the RUTX11 is it public ip address or just normal data sim cards? If you know the ports that you are running the services you may easily do port-forwarding if you have public ip address on the device but if you are getting private ip address from the ISP provider of yours you cannot access the device using its IP. So the resolution would be the usage of RMS.

IP Address details: https://wiki.teltonika-networks.com/view/Private_and_Public_IP_Addresses
Port-Forwarding: https://wiki.teltonika-networks.com/view/RUT955_Firewall#Port_Forwarding
RMS Access:https://wiki.teltonika-networks.com/view/How_to_configure_remote_access_to_LAN_devices_in_RMS%3F

RMS Videos:
https://www.youtube.com/watch?v=CgcXzVK2b4Q
https://www.youtube.com/watch?v=OGXS5-StyCM
https://www.youtube.com/watch?v=83cg9oKMm2E

Hope it helps.

Regards,
Jerome

Comments

i am here ID:  113 867 772

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Hi Jerome,

I didn´t have a user in crowd-forum.

Created - is now "frankege".

Thanks again

Frank

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Hello Mr. Frank,

Could you create a crowd support account for this query and private message me so that i will be able to inform you once i have received feedback from our HQ.

Regards,
Jerome

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Exactly same problem here. Is there a solution available already?
thx

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Hello,

The solution was adding "Authentication=VncAuth" in the VNC config.
#sudo -i
#nano /root/.vnc/config.d/vncserver-x11

Add:
Authentication=VncAuth
Save config
#reboot

Regards,
Jerome

Answer 2

Thx for your answer. Unfortunately it's not working. Same error messages..