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Hello community,

I give up configuring my RUTX11 device - endless tries with many configurations. I think this device is for experts only - and I am not! The more I am reading about its configuration parameters, I am learning that its too much for me. The company where I bought it, tried to help, but no success.

I want access to some devices behind the rutx11. PC, Rasperry Pi,  and Camera via SSH (works), VNC (doesnt work). Best would be a vpn-connect. Besides that I want to publish data via mqtt to a cloud service - can be RMS.

I need an expert, who can configure the device for me. Is there anyone who can help me out?

The rutx11 is accessible via RMS, so all configurations can be checked and done via web.

Thanks

Frank
by

Hi Jerome,

you can check the router via rms if you want. There is nothing confidential behind it. Only two raspberry pi as a test environment.

If you send me an email under frank.egersdoerfer at gmx.de  I will send you user and password for both RMS and Router. That might be the most effective way.

I cannot reach the router under its public ip.address and I do not get a ping-return. I also checked the ports with "Test-NetConnection" in windows powershell - negative.

Yes, I tried both VNC and RPD for the two raspis - also through RMS. While SSH in RMS works, VND/RDP does not.  The message is  "Bad configuration" and then "timeout". 

Thanks for you support.

Frank 

2 Answers

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Hello,

Regarding the issue you are having may i know what are you really trying to achieve you want to reach the Rasp Pi via VNC remotely? Also the camera part what camera are you using you know the port numbers of each services? Also may i know what type of IP addresses you are using on the RUTX11 is it public ip address or just normal data sim cards? If you know the ports that you are running the services you may easily do port-forwarding if you have public ip address on the device but if you are getting private ip address from the ISP provider of yours you cannot access the device using its IP. So the resolution would be the usage of RMS.

IP Address details: https://wiki.teltonika-networks.com/view/Private_and_Public_IP_Addresses
Port-Forwarding: https://wiki.teltonika-networks.com/view/RUT955_Firewall#Port_Forwarding
RMS Access:https://wiki.teltonika-networks.com/view/How_to_configure_remote_access_to_LAN_devices_in_RMS%3F

RMS Videos:
https://www.youtube.com/watch?v=CgcXzVK2b4Q
https://www.youtube.com/watch?v=OGXS5-StyCM
https://www.youtube.com/watch?v=83cg9oKMm2E

Hope it helps.

Regards,
Jerome
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Thanks Jerome,

I have a dynamic public ip-address (by telekom) and dyndns which works (nslookup shows the correct address)

ping doesnt work (is this blocked by the router?)

if opened these ports in the routers firewall, but ports 80,22, 5900 are not open. (tested in windows power-shell)

Within RMS user interface ssh works, vnc and http do not.

I´d be happy to have access via ssh and vnc over the public ip-address, but RMS would be ok as well (subcribed already).

Thanks

Frank
by

Hello,

Good day,

May i get a screenshot of the Overview set up of your device but cover the Public IP.

To test if the ports are open try checking it by using the Web UI of the router try to reach the router through its public ip using your mobile data (different source of internet not the router). You can enable remote HTTP access in System > Administration > Access Control Tab. This is just to test if the device is reachable to its IP.

Regarding RMS may know if you set up RDP or VNC on the device you want to access?

Regards,
Jerome

by

Hi Jerome,

you can check the router via rms if you want. There is nothing confidential behind it. Only two raspberry pi as a test environment.

If you send me an email under frank.egersdoerfer at gmx.de  I will send you user and password for both RMS and Router. That might be the most effective way.

I cannot reach the router under its public ip.address and I do not get a ping-return. I also checked the ports with "Test-NetConnection" in windows powershell - negative.

Yes, I tried both VNC and RPD for the two raspis - also through RMS. While SSH in RMS works, VND/RDP does not.  The message is  "Bad configuration" and then "timeout". 

Thanks 

Frank

by
Hello,

It is best to do a remote session with this. We can schedule a remote session tomorrow.

I am available tomorrow morning around 2:30PM Dubai time. If you are not available with the said time, kindly inform me  your preferred time so i can check it with my schedule.

Regards,
Jerome
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Jerome,

that sounds good to me!  I am available - should be 12:30 in Germany.

What do you want to use (Teams, Skype)?

Rgds

Frank
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Hi,

We will be using Teamviewer or Anydesk for the remote session. Please share me the Anydesk ID before the said time.

Thank you and have a nice day!

Regards,
Jerome
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Hi Jerome,

343 280 463

Hope that works. No experience with this tool.  Waiting for you at 12:30h CEST.

rgds

Frank
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Hello,

As mentioned during the remote. You will be configuring the VNC on the Rasp PI with a different password (8 characters) and going to test the configuration again.

So for now i will be looking forward to the results of your testing.

Regards,
Jerome
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Hi Jerome,

sorry for the delay. I tested with a long password, but no change. Now, I set up another computer and have direct access to the raspi via vnc.

There is a new access-no 113 867 772.

When you have time to check it again?

rgds  Frank
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I´ll be available next Wednesday at the earliest.
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Hello,

Sorry for the late response it is our day off here in Dubai on Friday and Saturday. So this coming Wednesday i can confirm if i have some scheduled task by Tuesday.

Thank you and have a nice day!

Regards,
Jerome
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Hello Jerome,

I am available today after 4pm local time or tomorrow. Router and subdevices are online.

Password length changed, SSH and HTML works, VNC not.  

Computer with new access code. Please tell me when you are available.

Thanks

Frank
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Hello,

We can do it now :) Just send me the anydesk credentials

Regards,
Jerome
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 Hi Jerome,

the anydesk no is: 113 867 772.

rgds frank 

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Jerome, sorry I missed your comment - dont get an email when you comment here.

Please tell me a timeframe, when you will be able to logon to my computer tomorrow.

I must make sure to be at my desk at that time. Thanks

Frank
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Hello,

It's okay i will be available later this day at 3:00PM UAE Time. Let me know if you are free that time.

Regards,
Jerome
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Morning Jerome,

perfect, waiting for you.

rgds

Frank
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sorry not yet at my desk. +15min please
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Hello,

Okay noted. Kindly share me the anydesk ID via pm.

Thank you and have a nice day!

Regards,
Jerome
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i am here ID:  113 867 772

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Hi Jerome,

I didn´t have a user in crowd-forum.

Created - is now "frankege".

Thanks again

Frank
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Hello Mr. Frank,

Could you create a crowd support account for this query and private message me so that i will be able to inform you once i have received feedback from our HQ.

Regards,
Jerome
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Exactly same problem here. Is there a solution available already?
thx
by

Hello,

The solution was adding "
Authentication=VncAuth" in the VNC config.
#sudo -i
#nano /root/.vnc/config.d/vncserver-x11


Add:
Authentication=VncAuth
Save config
#reboot

Regards,
Jerome

0 votes
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Thx for your answer. Unfortunately it's not working. Same error messages..