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12008 questions

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Hello,
until a month ago, remote access worked without problems. Nothing was changed in the installation. If I now access the link "Device access", the window "Remote ..." remains empty, followed by the messages "Guacamole client stoped" and later "timeout".

Best regards
Olivier

1 Answer

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Hi,

Could you please send me your serial number of the device via private message? Also please change the password to something I can use so I could test everything myself.

EB.
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Hello,

Is there an update on this problem? We are currently experiencing the same issues on our devices (RUT240 and RUT950).

Best Regards,

Mathijs

Update: I may have found the cause of the problem. I think that because there is a new interface the protocol of the devices listed in access was not set to http or https. When I removed the access and recreated them (this time with the protocol http or https) it worked again.