Question

Hello, I am facing the following problem.

Device: Teltonika TRB140

Firmware: TRB1_R_00.02.05.1

Problem: Several times during the day, the connection with the device and, accordingly, the Internet is lost. Unable to log into the device using the web interface. I have to turn off and turn on the power supply of the device. Not always after the first time everything is restored.

After TRB140 is CISCO RW110W (WAN: Static IP: 192.168.2.10; LAN: DHCP).

Answer 1

Hello, 

Regarding the issue you are having, could you check if the said IP address is blocked in  System > Administration > Access Control > List of blocked IP 

Sample Image

Hope it helps

Regards,
Jerome

Comments

Thanks Jerome,

but the list of blocked IP is empty.

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Hello,

Could you send me a copy of the troubleshoot file of the TRB140 device?? You can do it by navigating to System  > Administration > Troubleshoot and from there you can download the troubleshoot file.  Also what are are you trying to accomplish with the TRB140 connected to the CISCO device is it only to provide internet to the said device? 

A network topology would help also in understanding the scenario you want to achieve. 

Thank you and have a nice day!

Regards,
Jerome
 

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Dear Jerome,
Thank you for your prompt response.
I only use the device to access the internet. All other functions in my network are performed by a Cisco.

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Hello,

Gave you some options via pm kindly read and let me know the results.

Thank you and have a nice day!

Regards,

Jerome