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I have tried several sim cards including a known working test sim card and under Mobile it says Sim (not inserted).  I updated the firmware to 1.31.1, as suggested in other chains, and then I did a factory reset.  The device is not picking up the sim card, thus it is not connecting to the network.  What else can I do?

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Hi,

Could you please send me the troubleshoot file of your device? Before downloading it make sure you let the device work with SIM inserted for about 5-10 minutes. After you downloaded it please send it to me via private message.

Thank you.

EB.