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Hello, I can't add the teltonika RUT955 router as it always reports that the Mac address is already registered

rut955

serial number: Deleted by moderator

mac address: Deleted by moderator

Device With identical MAC address is already registered.

the router IS NOT PRESENT IN THE RMS LIST

how to do to insert router in the RMS?

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Hello,

Thank you for reaching us .

Is it possible if you can make a note with you username "" and paste it with the serial number printed on device and share a picture with me in DM :-). 

Also please share a troubleshoot file for device in DM. Click on my username and you will see an option for sending message.

You can download it in System>Administration>Troubleshoot.

Thanks .

Regards,

Ahmed