Question

Installed RUT 240, followed the setup wizard and manually changed the APN settings to those provided by the SIM operator. Device connects to the network and shows internet access however I can't actually access anything.

Answer 1

Hello,

Thank you for contacting.

May i know what is the firmware on the device? 

Did you tried upgrading to the latest ?

Could be more specific if the there is not internet or there is internet but its slow?

Are you using both the mobile antennas  ?  Its recommended to use both.

If your LAN devices doesn't have internet and on mobile it shows connected , have you tried pinging 8.8.8.8 from device ? 

You can check here:

System>Administration>Diagnostics .

Please let me know the results.

Thanks.

Regards,

Ahmed

Comments

Hi, I've a similar issue with a newly bought RUT240: Since the router is located in a basement, we installed an external antenna outside the basement and get the following results. Unfortunately, despite the active connection you cannot establish a working internet connection. Do you have any hints as to why? Funny enough: Before installing the external antenna the default antenna would establish a working internet connection every other day or so.