Question

Hi,

I am unable to connect to RMS after I did the following

1. Generated troubleshoot logs

2. Created backup of configurations

3. Creating restore point <- lost the device while this was being created/downloaded

This is at a remote site so I don't have access to resetting it. Can any help connect the device back on RMS?

Thanks in advance!

Answer 1

Hello,

Can you confirm that your device does have an internet connection right now? If, yes please send me the serial number of the device and I will look into that (via a private message). If not, try to send an SMS message to the router with reboot text: https://wiki.teltonika-networks.com/view/RUT955_SMS_Utilities#Reboot

Regards.