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by anonymous
I am assigned DHCP but have no access to the internet. I have the APN in and it is a static IP on the sim card. The router is using mobile as the main WAN interface.

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by anonymous


Thanks for contacting Crowd-Support forum.

Please follow the instructions below to access to the router via browser.

. Push the SIM holder button with the SIM needle.

. Insert your SIM card into the SIM holder and slide it back into the router.

. Attach LTE antennas.

. Connect the power adapter.

. Connect the Ethernet cable (Connect to the LAN port).

. Plug the Ethernet cable to the computer.

. To enter the router's Web interface, type into the URL field of your web browser.

. Change password and then configuration wizzard.

. Go to the STATUS section > NETWORK page.

. Check the Signal Strength indication.

In order to solve this issue, we need you to perform a ping.

Navigate to SYSTEM section > ADMINISTRATION page > DIAGNOSTICS then enter in the Host field, execute a Ping action.

Check the following link for more details:

Please provide us with the result in the form of screenshot .

Depending on your reply, we will dig deeper for the process of troubleshooting.

Best Regards,