Question

Hello everybody, I have a RUT240 router batch no. 099. I can't import a backup of the firmware, which we made with batch no. 098. Both router are firmware V1.14.3 latest. What is the problem?

Answer 1

Hello,

Could you tell us the full product codes of both devices? They should look similar to RUT240XXXXXX and can be found on the packaging box.

Regards.

Comments

098: RUT2400DE000

099: RUT24006E000

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I have found a reason why the backup does not work between these devices:

RUT2400DE000 - does have a MEIG module

RUT240006E00 - does have a Quictel module

Unfortunately, backups are not compatible between different modem modules, because they are from different manufacturers and mobile settings do not apply.

Regards.

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Is this a follow-up product and you change the modem hardware completeley or is this a parallel hardware-config?

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This is a parallel option. Every other hardware specification is identical apart from a modem module. This product code was made purely to increase our supply capacity and solve the global chip shortage issue.

Regards.