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I bought a RUT 950, installed it and everything works well. I recognized that a new Firmware 7.00.2 is available and installed it. After installing I had a problem to log in. The username and password seems to be correct, but the Web UI didn't start. I changed back to 06.08.5 and everything was o.k.

What is the reason for the Probleme with 7.00.2 and how can I solve it. I have Access to the Teltonika Remote Management System. There I can work with both Firmware Versions. At Version 7.00.2 I have changed the password. It worked once and the second time it failes.

Thanks for your support.
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Hello,

Can you share the Printscreen of the WebUI log-in screen when it fails to start?

Regards,

2 Answers

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Hello,

no, I can't make a screenshot, because I have meanwhile changed back to 06.08.5. The log-in screen in 7.002 looks very similar to the old one, only in blue instead of grey color.

Username: admin

Password: ....

I wright in my password, than a wheel turned two or three times, and than it stopps. If I put in an other username or password the system says wrong username or password. So I thing, that I use the correct password.
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Hello,

After the wheel stops, does any error message appear? Have you tried to access the device's  WebUI with another browser and check if the issue still persists? Also, I would recommend trying to clean the cache from the browser.

Regards,
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Hallo,

After the wheel stops nothing happens. There is no error message. I work with a MacBook and normally use Safari as a browser. I have cleaned the cache, restartet the Notebook and the same affects appear. I also tried it with firefox and the WebUI Shows the same behavior.
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Hello,

Please upgrade your device to RUT9_R_00.07.01.2 firmware and check if the issue still persists.

Regards,