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I use a RUTX09 with two BOUYGUES TELECOM SIM cards with 200 GB packages.

In the interface management I set the data limit for each SIM card to 200 GB.

In the "FAILOVER" I programmed the "FAILOVER" mode between SIM1 and SIM 2.

First observation when I reach the 200 GB limit on the first SIM, I do not automatically switch to SIM2, I have to send the SWITCHSIM command by SMS to switch to SIM2.

Other problems, while the two packages are not consumed, if I am on SIM2, and I send the SWITCHSIM command, the switchover is done well on SIM1 (after 2 to 3 minutes), but both SIM cards remain “ONLINE” permanently, the two SIM lights remain on, why?

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Hi, please find the Sim switch configurations to meet your needs via link:

https://wiki.teltonika-networks.com/view/RUTX11_Mobile#SIM_Switch

Both Sim cards would show online if they are registered and connected to network.

Regards,

Ledong

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Hello. On the RUTX09 how can the two SIM cards be online when there is only one MODEM?
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Hi, please update the firmware to latest RUTX_R_00.07.01.2 version.

Should you replicate the issue, please download the troubleshoot file per following:

https://wiki.teltonika-networks.com/view/RUTX09_Administration#Troubleshoot_2

then upload the files to the platform that we can send to RnD team to investigate.

Regards,

Ledong