Hi,
Please could you check the below steps and observe for any positive changes ?
2> From the last step on that link from the Hercules utility tool do you see that the respective com ports are opened ? Or is there any specific error, please share the snapshot.
3> I am assuming that "ip filter" allow respective ip's or the default ip allow has been done, also, try post adding traffic rules were the ports are allowed to for respective zones.
Thanks
<!--[if gte mso 9]>
<![endif]--><!--[if gte mso 9]>
Normal
0
false
false
false
EN-AU
X-NONE
X-NONE
<![endif]--><!--[if gte mso 9]>
<![endif]--><!--[if gte mso 10]>
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-parent:"";
mso-padding-alt:0cm 5.4pt 0cm 5.4pt;
mso-para-margin-top:0cm;
mso-para-margin-right:0cm;
mso-para-margin-bottom:8.0pt;
mso-para-margin-left:0cm;
line-height:107%;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri",sans-serif;
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;
mso-fareast-language:EN-US;}
<![endif]-->