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We have several devices that are unable to connect to RMS Monitoring system with error 'Failure (Unknown error.)'' after device reboot.

Please advice
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Just an hour ago the  issue is resolved and devices are now connected to RMS.

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Hello,

One of the things to check is whether the device's time is properly synchronized. Access router's WebUI, go to Services -> NTP, select your time zone. 

If the router does not sync, NTP service can be restarted. Access router via CLI using SSH client such as PuTTy or go to System -> CLI in the WebUI and enter this command:

/etc/init.d/ntpclient restart

Best regards,

Žygimantas