Hello, I have reviewed the provided files, and in the logs of the Troubleshoot file I also cannot find any relevant information that could lead to understand what happened in the timeframe you specified.
Before proceeding with a deeper investigation, can you please confirm the following?
- Are you using the original power adapter provided with the device?
- Is the device connected to mains power or a battery supply? Could an undervoltage have happened which affected the device?
- Is there any noticeable damage in the cabling that goes in an out of the device?