Question

How can I move a device from company A to company B from the RMS portal. The option seems to be absent in the RMS portal.

If this is not possible, can I safely unregister en add the device again without the need to a have physical/remote access to the device?

Answer 1

Hello,

Thank you for your question.

At the moment we don't have a function to move a device from one company to another company. If you want to move a device to the other company you will need to unregister that device from your RMS and then register it to the other company.

To unregister the device you don't need to have remote or physical access, for adding the device to the other company you will need the device's Serial number, LAN MAC or IMEI (depends on device type).

Let me know if you need further help.

Kind regards,

Edvinas

Comments

I agree with you on this point, but these examples don't happen often and there are password recovery options for that.

The thing is that RMS works like this and arguing with each other to prove our points not gonna change that.

Let me know if you need additional help.

Kind regards,

Edvinas

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Edvinas,

" there are password recovery options for that."
If nobody can access the old admin's email, this method will fail (or should).

Consider this more complete model as implemented by Ubiquiti in their UISP model

Old Admin

• Creates a UISP acct
• Creates a new 'key'. I suspect this is a public key, with the private key kept in the UISP server
• Registers device with UISP by logging in and entering the key. Note - admin must have access to the device to do this
• Dies

New Admin

• Creates a new UISP acct
• Creates a new 'key'. 
• Factory resets the device
• Registers device with UISP  by logging in and entering the key.. Admin must have access to the device to do this
• Success

This model solves these issues

• New admin does not need old admin login details for RMS
• New admin does not need access to the old admin's email acct
• Having the MAC and SERIAL of the device is NOT sufficient to register it with the server

Please see this as constructive feedback.

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Thank you for your insights and suggestion.

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I agree current system could use some improvement. I came here also searching for a way to simply "move" a device in RMS to a sub-level company. I was shocked that such a simple function is not implemented. Unregister/re-register could easily lead to mistakes.

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Today I have to move half a dozen devices to a sub-company.

Has anything changed with the process? Any way to do it more safely or more easily?