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by anonymous

I checked already all items here in the community, but did not found appropriate solution: I make a backup of my configuration of my one-and-only router and immediately try to restore it, then I get this message:

"The selected backup file is not compatible with this device, please choose another file."

I do not want to workaround by USB-stick or SCP, and I do not like to do factory-reset since I'm not fully sure I get my backup-file restored/applied. So just I'd like this to work as expected ;-)
( Creating and restoring users-default-config works. )

Please help,
thx, Rainer

1 Answer

0 votes
by anonymous


Thank you for contacting us.

I assume you have tried to restore the device to the factory defaults and it did not work.

I would like you to attach a troubleshoot file. Access router's WebUI, go to System -> Administration > Troubleshoot section and download troubleshoot file from there.

Best regards,


Best answer
by anonymous
Same issue, same message, fresh backup cannot be restored :-|
by anonymous
The development department is informed about your issue, however, no feedback has been provided yet. I will inform you once I get more details.

Best regards
by anonymous
I'm a bit nervous - I'm not able to restore any backup :-|

Thx for help, Rainer
by anonymous
What is working (workaround) is doing a reset to factory settings/firmware, then backup is restorable.

Best regards, Rainer
by anonymous

You can also try to copy configuration files from the backup and move them to router using WinSCP as instructed in this page. The directory with the configuration is /etc/config