Question

Hi,

I checked already all items here in the community, but did not found appropriate solution: I make a backup of my configuration of my one-and-only router and immediately try to restore it, then I get this message:

"The selected backup file is not compatible with this device, please choose another file."

I do not want to workaround by USB-stick or SCP, and I do not like to do factory-reset since I'm not fully sure I get my backup-file restored/applied. So just I'd like this to work as expected ;-)
( Creating and restoring users-default-config works. )

Please help,
thx, Rainer

Answer 1

Hello,

Thank you for contacting us.

I assume you have tried to restore the device to the factory defaults and it did not work.

I would like you to attach a troubleshoot file. Access router's WebUI, go to System -> Administration > Troubleshoot section and download troubleshoot file from there.

Best regards,

Žygimantas

Comments

>>> I assume you have tried to restore the device to the factory defaults 
No. I wanted to restore my backup.tar.gz that I just did 2min ago

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So are you able to upload your backup?

If yes, what did you do?

If not, a troubleshoot file would be very helpful and would forward this issue to the RnD department.

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Router is able to upload the backup-file very quickly (connection is as good as everytime).
Router is then verifying the file and then comes back with a pop-up-window with the text:

"The selected backup file is not compatible with this device, please choose another file."

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Please attach a troubleshoot file.

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How do I get "troubleshoot-file" ?

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Access router's WebUI, go to System -> Administration > Troubleshoot section and download troubleshoot file from there.

Best regards

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ok, sent you by answering on mail

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Could you specify by what mail as I did not receive anything?

I would like you to attach the file either by editing the question or to send it in a personal message.

Best regards,

Žygimantas

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please provide your email (I did sent yesterday to web@teltonika-iot-group.com)

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Any news/results with reported troubleshoot-file?
( Still I'm not able to restore a backup :-| )

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Hello,

Could you try to update your firmware to the latest: https://wiki.teltonika-networks.com/wikibase/images/b/b9/RUT9_R_00.07.02.3_WEBUI.bin.

See if that helps.

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Same issue, same message, fresh backup cannot be restored :-|

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The development department is informed about your issue, however, no feedback has been provided yet. I will inform you once I get more details.

Best regards

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I'm a bit nervous - I'm not able to restore any backup :-|

Thx for help, Rainer

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What is working (workaround) is doing a reset to factory settings/firmware, then backup is restorable.

Best regards, Rainer

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You can also try to copy configuration files from the backup and move them to router using WinSCP as instructed in this page. The directory with the configuration is /etc/config.