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We requiere to use RMS to verify a TRB140 configuration. We know we have good LTE mobile connection because we have access to the device connected to the TRB via ETH port. We have, in the past, been able to connect to the TRB via RMS.

We activated an RMS service credit and monitoring a day ago, have remotely rebooted via SMS a few times the TRB but it will not go online, it does not make any sense (no access via RMS but we do have connection with the device on the ETH port!)
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Just a comment:  we have in the past experienced long delays (hours) for a TRB device going "online" after we activate an RMS credit, even after forcing a Reboot via SMS.  This is odd, one should expect that if you activate RMS credit for service/monitoring, that once you reboot the device it should come "online" immediately.

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Hello,

Could you provide a serial number of the device via a personal message?

Best regards,

Žygimantas
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Serial number sent via personal msg!
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send SMS RMS_on