Question

We requiere to use RMS to verify a TRB140 configuration. We know we have good LTE mobile connection because we have access to the device connected to the TRB via ETH port. We have, in the past, been able to connect to the TRB via RMS.

We activated an RMS service credit and monitoring a day ago, have remotely rebooted via SMS a few times the TRB but it will not go online, it does not make any sense (no access via RMS but we do have connection with the device on the ETH port!)

Comments

Just a comment:  we have in the past experienced long delays (hours) for a TRB device going "online" after we activate an RMS credit, even after forcing a Reboot via SMS.  This is odd, one should expect that if you activate RMS credit for service/monitoring, that once you reboot the device it should come "online" immediately.

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Hello, we are having this same issue. It takes hours or more for a device to go "online" after activating a credit. I am having this issue right now and I have a field tech on site. I can't ask him to wait around for hours. We are using RUT240. Is there any way to expedite this process???

Answer 1

Hello,

Could you provide a serial number of the device via a personal message?

Best regards,

Žygimantas

Comments

Serial number sent via personal msg!

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Hello Zygimantas, we have the same problem. When we activate a credit on RMS it takes hours or more to see the device online. Is there any way to speed this up?

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As suggested below, you can try sending an SMS, login to the device and press Connect in Services -> Cloud solutions -> RMS or reboot the router. Otherwise, if the device has been offline for quite some time, reconnect may take up to six hours.

Answer 2

send SMS RMS_on