Because I have not immediately recognized the Problem, I don't know how many devices are affected. I think about 6 - 8.
All the devices have been updated online, a Product Code check should be done. I noticed the problem as I wanted to update them and there was no update available via WebUi, but I knew there must be one. So I cannot identify a single version-step. The last installed FW-Version is not the same on the devices.
The devices are installed in vehicles, which are distributed in Austria, Germany and Switzerland. I don't have physical access to most of the modems, so I cannot get the serial number If I don’t get it via console.
Also, most of the devices are in a private network without public IP. I sent a troubleshooting file from a device, but I cannot exact reconstruct the history of what I tried with this device.
Is there a way to get the Product code to know If the device is prepared for Vers 7?