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it quit working and I couldn't connect to it. I factory reset there router and now I can't connect to it at all. it just says LAN has a self assigned ip and will not be able to connect to the internet. Tried the sim I a different device and it works fine.
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I have the same issue. But I went around it using the RMS site and creating a key-link. Hope they fix it soon.
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Sounds like the device might be bricked. Did you try a recovery / bootloader mode re-flash? See here. I've had to do this a few times.

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Hello,

Thank you for contacting us.

It would be great if you could replicate the issue, then access the router's WebUI, go to SYSTEM > ADMINISTRATION > TROUBLESHOOT section, download troubleshoot file from there and send it to me.

Logs in this file will help to answer what causes this issue.

 

Thank you in advance.

ago by
I can’t connect to the router with Ethernet or WiFi as mentioned.  How am I supposed to do this?