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12692 questions

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I have setup my RMS VPN Hub as per instructions.  Added a user and device. Everytime I try to add a route (found through scan) I get a timeout message.  I have also tried to add it manually but I get the same thing.  I can ping the device from the router.

Firmware on router is 00.01.14.5, RTU240 Router.

Thanks
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Same symptome on our installations. Is there some maintenance ongoing on the backend or VPN hub service side ?
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Same problem here, tried create many hubs, reset device, problem still here

1 Answer

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Hello,

Could you provide your RMS company VPN HuB names?

Best regards,
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I just have one hub as it a small network that we are trying to set up.

The company name is #61362 N/A

Thanks
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Hello,

It would be helpful if you could provide the screenshots of your configuration steps, which you could send me in a private message. Another thing to check is to try and configure the HUB in incognito window just to rule out the possibility of cached browser.
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Hello,

We are experiencing the same issue and would appreciate your assistance.

#59716

Thanks
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Hello,

The issue should be resolved now.