Question

Mobile usage statistics has been broken on my RUT240 for a while now. When entering the page mobile usage/day week month or total, the page is greyed out and nothing happens. I think it started after upgrade to R_00.07.02.4. I am on R_00.07.02.6 now, and still the same. Suggestions?

Answer 1

Hello,

Could you post the screenshot?

Also, did you upgrade with Keep settings option enabled? 

Could you make a backup of your current configuration and reset the router to factory defaults?

Best regards,

Comments

Screenshot below.

Yes, I upgraded with "keep settings".

I would rather not reset to factory defaults as the router is in a remote location.

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Found the following in the system.log. Something gone wrong with the statistics db?

Thu Sep  1 13:43:36 2022 daemon.err mdcollectd: SQLite error: source and destination must be distinct

Thu Sep  1 13:43:36 2022 daemon.err mdcollectd: Error while doing database backup

Thu Sep  1 13:44:36 2022 daemon.err mdcollectd: SQLite error: source and destination must be distinct

Thu Sep  1 13:44:36 2022 daemon.err mdcollectd: Error while doing database backup

Thu Sep  1 13:45:00 2022 cron.err crond[7971]: USER root pid 26608 cmd /usr/sbin/ping_reboot.sh cfg01c21d

Thu Sep  1 13:45:01 2022 user.notice ping_reboot.sh: Ping successful.

Thu Sep  1 13:46:50 2022 daemon.info unhandler[2944]: *Unsolicited id: 1-1 | msg: '+CREG: 1,"033F","3676220",7'

Thu Sep  1 13:46:50 2022 daemon.info unhandler[2944]: *Unsolicited id: 1-1 | msg: '+CGREG: 1,"033F","3676220",7'

Thu Sep  1 13:46:55 2022 daemon.info dnsmasq-dhcp[8849]: DHCPREQUEST(br-lan) 192.168.3.121 c0:61:9a:b0:6b:89

Thu Sep  1 13:46:55 2022 daemon.info dnsmasq-dhcp[8849]: DHCPACK(br-lan) 192.168.3.121 c0:61:9a:b0:6b:89 einstein

Thu Sep  1 13:47:04 2022 daemon.info unhandler[2944]: *Unsolicited id: 1-1 | msg: '+CREG: 1,"033F","1A5E923",7'

Thu Sep  1 13:47:04 2022 daemon.info unhandler[2944]: *Unsolicited id: 1-1 | msg: '+CGREG: 1,"033F","1A5E923",7'

Thu Sep  1 13:48:10 2022 daemon.info unhandler[2944]: *Unsolicited id: 1-1 | msg: '+CREG: 1,"033F","3676225",7'

Thu Sep  1 13:48:10 2022 daemon.info unhandler[2944]: *Unsolicited id: 1-1 | msg: '+CGREG: 1,"033F","3676225",7'

Thu Sep  1 13:48:14 2022 kern.notice Authentication was successful from HTTP 192.168.0.7

Thu Sep  1 13:48:14 2022 daemon.err uhttpd[3376]: vuci: accepted login for admin from 192.168.0.7

Thu Sep  1 13:48:19 2022 daemon.info unhandler[2944]: *Unsolicited id: 1-1 | msg: '+CREG: 1,"033F","1A5E923",7'

Thu Sep  1 13:48:19 2022 daemon.info unhandler[2944]: *Unsolicited id: 1-1 | msg: '+CGREG: 1,"033F","1A5E923",7'

Thu Sep  1 13:48:31 2022 daemon.err mdcollectd: Failed to get raw data

Thu Sep  1 13:48:31 2022 daemon.err vuci[13772]: /usr/bin/lua: /usr/lib/lua/ubus/network/mobile.lua:169: attempt to index a nil value

Thu Sep  1 13:48:31 2022 daemon.err vuci[13772]: stack traceback:

Thu Sep  1 13:48:31 2022 daemon.err vuci[13772]: /usr/lib/lua/ubus/network/mobile.lua:169: in function </usr/lib/lua/ubus/network/mobile.lua:119>

Thu Sep  1 13:48:31 2022 daemon.err vuci[13772]: [C]: in function 'run'

Thu Sep  1 13:48:31 2022 daemon.err vuci[13772]: /usr/sbin/vuci:98: in function 'main'

Thu Sep  1 13:48:31 2022 daemon.err vuci[13772]: /usr/sbin/vuci:101: in main chunk

Thu Sep  1 13:48:31 2022 daemon.err vuci[13772]: [C]: ?

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Could you try factory reset? 

If it does not help, I would like you to attach a troubleshoot file to your question. Please, replicate the issue, then access router's WebUI, go to System -> Administration > Troubleshoot section and download troubleshoot file from there.

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