I have an RUT240 that is remote me, and an non-technical user trying to install in a rural remote location. With SIM A we got poor signal and I had occasional RMS access. So I did some research and found that SIM B from a different provider should give a better signal. I tested that SIM B in a test RUT240, then sent SIM B to site. I had the installer swap to SIM B however appeared to be no signal and no RMS connection. Moved device to another location same result. Switched back to SIM A, installer reports internet access. I have SMS access but no RMS. monitoring_status reports SSL Failure. Tried reboot & rms_connect still no RMS access. Status showed FW available so issued fw_upgrade. Now monitor_status reports Error: RMS connection refused. I unregistered device and re-registered, still no RMS access.
Status shows -Router name - RUT240; WAN IP - 10.2.169.116; Data Connection state - Connected; Connection type - FDD LTE; Signal Strength - -59; New FW available - No;
Note: I have RMS 15 credits left.
How do I regain RMS access?