Question

I have recently purchased credits and two of my RUT 240s will not register. This is what comment I get ' The device is not registered, which means it has never connected to RMS, therefore monitoring information will not be shown.'

It has previously worked but did not come back on-line after adding new credit.

Thanks in advance  

Answer 1

Hi,

Can you please check if the RMS monitoring service for the device is enabled in RMS?

For this, login to your RMS account on the RMS webpage and navigate to Services -> Management -> Toggle monitoring slider to 'ON' for the device. This will enable monitoring for that particular device.

Do you see the device in the RMS Dashboard? (Management -> Devices). What is the status of the device?

When it comes to enabling RMS, there are three main steps:

• Add your devices to the RMS platform. Instructions are available HERE.(Video available HERE.) Skip if your device is already added.
• Enable RMS on the device. For this, connect to the WebUI of the device and navigate to Services -> Cloud solutions -> RMS -> RMS Settings -> Connection type: choose Enabled -> click Save & Apply. 
• Enable device monitoring via RMS in Services -> Management -> Monitoring.

These are the main steps. 

If everything is configured and monitoring is enabled, but you cannot monitor your device via RMS, there might be other issues that need investigation.

Let me know if these steps helped and then we can proceed with the investigation further if needed.

Kind Regards,

Andzej.

Comments

Hello, I have not set up the RMS.........Toggle is on. Previously worked ok when I have added credits.......

---

Hi,

Do you have any more issues, or is everything working fine now?

Kind Regards,

Andzej

Answer 2

Hello........No I am still having issues. My devices are still NOT connected.

Comments

Hi,

Please, send me a private message and include your RMS company name / ID as written in RMS. (In RMS navigate to Users -> Companies). 

Kind Regards,

Andzej

---

Hi, how do I send you a private message?

---

Hi,

To send me a private message, click on my profile picture. This will open a new page with my information. Under my profile picture, you will see a green button 'Send private message'.

Kind Regards,

Andzej

Answer 3

Hello,

After looking at the details you have provided, device with serial number 1123078488 is not added to RMS at all.

The other device is not activated. I would like you to ensure a few things:

• Both devices are turned on;
• Both the devices have internet connectivity;
• Ports and IPs required for RMS are not blocked by your firewall;
• The devices are not in some private network with no access to internet.

Best regards,

Comments

Hello

• Yes both devices are turned on and are currently sending data
• Yes both devices have internet connection via SIM
• Ports are not blocked as they have been previously connected to the RMS dashboard and I have been able to monitor date usage
• Devices are not in a private network

As mentioned, both devices have been working on the RMS dashboard, however it was only when I added new credits I lost connection.

Regards