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rut955 rut240 rut950 rutx11 rms vpn to openvpn wifi not sms trb140 firmware connection - ipsec on rutx12 rutx09 modbus
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DEVICE WITH SERIAL FROM ENTRY NUMBER 1 ALREADY EXISTS

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by anonymous

Does anyone know how I can get Teltonika to reset RMS registration? I purchased a used RUTX11 and it looks like it is still registered on RMS somewhere else. When I try and add I get "DEVICE WITH SERIAL FROM ENTRY NUMBER 1 ALREADY EXISTS" and on the router setup I get "Failure (Error: Expired license.)"

Thanks!

1 Answer

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by anonymous
Hello,

Please provide a picture with the serial number of the device visible or a troubleshoot file from the device in a private message, to confirm your ownership of the device. Once I have this information, I will ask to remove your device from the system.

Best regards,