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Hi,

im experiencing issues with transfering data from RTU955 and RMS system.

In the router GUI I can see everything - all data. But from some reason I don't see the same data in RMS
See picture below.

Do you have any idea why is that happening ?

2 Answers

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Hi,

Please, attach a troubleshoot file from your RUT955 device to your question. The file can be downloaded from System -> Administration -> Troubleshoot page. 

Kind Regards,

Andzej

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As i could not upload it directy here I created a shared folder in my dropbox.
https://www.dropbox.com/sh/tydatuo4g2nvvxd/AABtYLwHABDs0pxoa5rrbP9Sa?dl=0
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Hi,

Is the monitoring update period configured? In RMS navigate to Management -> Devices page, select the device -> Management -> Set monitoring update period. The device should have Dynamic monitoring enabled to see the mobile signal. You can then select the device -> Management -> Update device information. This will update the device information. 

Kind Regards,

Andzej