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RUTX11-- SMS UTILITIES NOT RESPONDING

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by

Hello! Since update RUTX_R_00.07.03 sms utilities not responding. Reboot, status, or sim_switch actions are configured on "no autorisation" "all number" et i have no answser.... Thank you for your help!

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For information, I came back to the old version (07.02.07) and it is ok... 

Bugs in V. 07.03 et 03.1 ?

by

There are no known bugs in regards to SMS utilities.

The logs you have provided also do not indicate any messages received by the router.

Did the router not respond to reboot, status, and sim_switch commands only, or all SMS commands at all?

It would be interesting to know if you are able to send SMS messages from both, 7.2.7 and 7.3 firmwares. A helpful hint might be if you could SSH to the router before sending/receiving SMS, run command logread -f and then attempt to send/receive SMS to check what, logs does the device generate during these events.

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Hello and thank you for your message. I only use the "reboot", "Status", "sim_switch" functions. I do not need the others. I confirm that the SMS are received and that I get a response with version 7.2.7. On the other hand, it does not work with either of the two versions 7.03./01

I stay under 7.02.7.

On the other hand, so sorry, I am not an expert and I do not know how to connect via SSH...

2 Answers

0 votes
by

Hello,

I would like you to attach a troubleshoot file to your question. Please, replicate the issue by sending several SMS to the router, then access router's WebUI, go to System -> Administration -> Troubleshoot section and download troubleshoot file from there. 

Best regards,

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Thank you very much for your answer. This is my Troubleshoot files (.tar.gz)

We transfer link>> https://we.tl/t-I9mnxPi6M0
0 votes
by

(the same with RUTX_R_00.07.03.1)

by

The exact rules you have mentioned in your original question have options in their configurations, totally unrelated to those specific rules. Might be a migration issue, if previously firmware update was performed with Keep settings option set to on. 

I would suggest to simply try and perform device reset to factory default settings and see if that restores functionality. You can initiate it via WebUI in System -> Backup -> Restore default settings.

Keep in mind that you will lose router's configuration afterwards. 

by

Thanks lot! But... Unfortunately, after reset to factory setings, the problem is always here...