Hi,
I'm new to the forum having been using a single RUT240 reliably for about 3 years without any issues, happily updating firmware regularly as it becomes available, however I updated ours to firmware 7.02.7 before Christmas and now it will no longer upgrade or downgrade firmware.
I have tried to upgrade from 7.02.7 to both 7.03.01 and 7.03.02 via server and via file upload, and both directly from web UI and via RMS. In every case it appears to upload the file OK and start verifying then the device becomes unresponsive to login for several minutes but we DO NOT lose our internet connection, so presumably no update initiated. Eventually I can access device again (I assume the process times out) but firmware version is unchanged.
I have no idea how to proceed from here as I have run out of ideas. My next step would be a factory reset and reload firmware/configuration unless anyone can suggest an alternative. Unfortunately I am not a Linux user so can't delve deeper into the device beyond the standard UI. Any help would be welcomed please.
Product Code: RUT24006XXXX
HW Rev: 0010
Kernel Version: 5.4.147
Modem model: EC25
Modem FW EC25ECGAR06A04M1G