Question

Hi, 

I have a RMS connection failure on my RUTH240. I tried reboot, firmware update, reset.... RMS never works. How can I do please?

Please find attached the troubleshoot file.

Answer 1

Hello,

Do you have valid credits?

Is RMS service and monitoring for your device enabled in RMS?

Does your device have correct time set in Services -> NTP -> General? 

Could you to attach a troubleshoot file by editing your original question? Please, replicate the issue, then access router's WebUI, go to System -> Administration -> Troubleshoot section and download troubleshoot file from there. The logs in the file might provide more insight into the issue.

Best regards,

Comments

Can you confirm that your device has a stable network connectivity?

Is your device able to resolve rms.teltonika-networks.com? 

Could you try entering 18.196.62.30 IP address in Services -> Cloud solutions -> RMS -> [Hostname] field?

Could you SSH into your device, execute the commands below and share the output?

• telnet 18.196.62.30 15009
• telnet 18.196.62.30 15010

Best regards,

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Hi, thank you for your help. 

I tried 18.196.62.30  in the hostname in RMS field, but I still have failure connection. My SIM card is configured with a specific APN, is it a problem for the RMS connection?

I did a SSH and I cannot connect:

 

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Does SSH produce output similar to the one below or is it something else?

Apparently, it might be your ISP, that is blocking connection to RMS.

Best regards,