Question

Hi,

I just setup a TRB140 7.03.4

Internet is working fine, but I can not connect to RMS.

I‘m confused because in the Trb in the RMS settings is the correct serial number, but at imei there is EC25EUGAR06A05M4G_BETA1108_01.005.00.000 and not the correct imei.

In the RMS  put the correct imei from the housing, but the Trb does not connect.

Ideas?

Regards, Dirk

Answer 1

Hello,

EC25EUGAR06A05M4G is the firmware version of the gateway's modem. Where exactly do you find it?

What error is shown in Services -> Cloud solutions -> RMS page in TRB140 WebUI?

Can you confirm that you have reliable data connection?

Do you have valid credits in your account?

Do you have Service and Monitoring enabled in for the device in question in RMS webpage?

Could you check, if your device has correct time set in the WebUI Services -> NTP -> General page? Synchronize with browser, if necessary, then press Connect again in Services -> Cloud solutions -> RMS.

Are you able to resolve other hostnames, such as google.com?

The issue might be related to some IPs or ports blocking on your operator's/ISP's DNS side, so I'd like you to go to Network -> Interfaces section, open your WAN interface settings, switch to Advanced settings tab and set a few custom DNS servers, such as Google's 8.8.8.8, 8.8.4.4 or Cloudflare's 1.1.1.1, 1.0.0.1. 

If the above do not work, could you SSH into your device, execute the commands below and share the output if you do not receive Connected to 18.196.62.30 message?

• telnet 18.196.62.30 15009
• telnet 18.196.62.30 15010

Also, could you write the serial of your device?

Best regards,

Comments

Hi,

the "EC25EUGAR06A05M4G" was in the field IMEI of the "CloudService/RMS" setting.

I think the last Update (at me the start of usage with a new Trb) have problems with the connection to the modem. After a factory reset is everything working fine.

Regards, Dirk

---

Hey i had the Same Problem by one of my old TRB140. Upgraded from 07.02 to 7.03.4 and it Stuck in reboot in Modem bootloop.

A factory reset did Not help at all (but was needed before next step), i had to downgrad to 7.03.2 for correct IMEI.

 Looks Like a Bug.

---

Hello,

Could you provide a more detailed description about issues with 7.03.4 firmware?

A troubleshoot file would be very useful as well. Could you send it in a private message?

 Best regards,

Answer 2

Sorry for my late response, i was on some business travelling.

After a reboot of the TRB140 device i had the same problem again, on reboot the modem did not get any DATA connection.
So i did the same as Dirk and put the TRB140 to 7.03.4 and fixed the IMEI bug with afterwards factory reset. i created aroubleshooting file, if you need it nevertheless.

Comments

I have to correct myself again. Now after 2 reboots, the router IMEI is in RMS connect again incorrect and there is no connection to RMS possible.

Firmwareversion of the EC25-E is the same as Dirks: EC25EUGAR06A05M4G

Looks like, sometimes the modem gets the IMEI overwritten with the modem Firmware.

Answer 3

please elaborate the question in simplified form.