Hello,
EC25EUGAR06A05M4G is the firmware version of the gateway's modem. Where exactly do you find it?
What error is shown in Services -> Cloud solutions -> RMS page in TRB140 WebUI?
Can you confirm that you have reliable data connection?
Do you have valid credits in your account?
Do you have Service and Monitoring enabled in for the device in question in RMS webpage?
Could you check, if your device has correct time set in the WebUI Services -> NTP -> General page? Synchronize with browser, if necessary, then press Connect again in Services -> Cloud solutions -> RMS.
Are you able to resolve other hostnames, such as google.com?
The issue might be related to some IPs or ports blocking on your operator's/ISP's DNS side, so I'd like you to go to Network -> Interfaces section, open your WAN interface settings, switch to Advanced settings tab and set a few custom DNS servers, such as Google's 8.8.8.8, 8.8.4.4 or Cloudflare's 1.1.1.1, 1.0.0.1.
If the above do not work, could you SSH into your device, execute the commands below and share the output if you do not receive Connected to 18.196.62.30 message?
- telnet 18.196.62.30 15009
- telnet 18.196.62.30 15010
Also, could you write the serial of your device?
Best regards,