Hi,
Ran the command exactly as you indicated. Once completed we can get in the WebGUI, and we can now see that the MAC addresses are there, but still no "Serial Number" or "Model" details.
Is there anything further we can do as this one is a fairly urgent one, the others we can do in slow time, but this one is going to cause us a major issue.
We can give you access to the guy I have been working with who has it connected to his laptop and can allow you remote access.
very much appreciate your help