Hello,
I would like thank you for the initial reply. The problem, could have been indeed the major failure that you we experienced due to the maintenance that you had and where some thinks went wrong on your side. But, despite that, your support is very good.
I was able now, to delete all existing VPN hubs via the RMS website. I have created a new one, the problem is now, that sometimes, when I enter the IP address to access the device, it works, sometimes I have to wait a few minutes and sometimes I can't access the device at all.
But when trying to access the same device via the functionality "Remote Access" it always works.
I have tried also using the 3 different locations provided (US-Virginia, Germany, Bahrain) but all with the same results. I have also tried to start the VPN server and even restart the modem, before establishing the VPN connection via OpenVPN, but again with the same results.
Do you have a recommendation. Please find attached also the troubleshoot file.
Thanks in advance for your feedback.
best regards
Michael