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by anonymous

I just upgraded from RUTX_R_00.07.03.4 to RUTX_R_00.07.04, but after the upgrade I can no longer login to the web interface.

I keep getting the message that the device is unreachable after entering my username and password, I can SSH into the RUTX11 no problem and can issue a restart and the router reboots and comes back online, but I just cannot get in via the web interface.

I tried updating to RUTX_R_00.07.04 again via the CLI using the sysupgrade tool, but same issue with the WEBUI.

I ended up rolling back to RUTX_R_00.07.03.4 using sysupgrade to get the WEBUI working again, so as it is I am back on RUTX_R_00.07.03.4.

Looks like an issue with RUTX_R_00.07.04?

The log below shows the logon attempt with RUTX_R_00.07.04 :-

Thu Mar  9 14:03:57 2023 kern.notice Authentication was successful from HTTPS 192.168.1.11
Thu Mar  9 14:03:57 2023 daemon.err uhttpd[3344]: vuci: accepted login for admin from 192.168.1.11
 

by anonymous

root@Teltonika-RUTX11:/tmp# hexdump -C /dev/mtd13
00000000  00 1e 42 41 bd 7d ff ff  ff ff ff ff ff ff ff ff  |..BA.}..........|
00000010  52 55 54 58 31 31 30 30  58 58 58 58 ff ff ff ff  |RUTX1100XXXX....|
00000020  ff ff ff ff ff ff ff ff  ff ff ff ff ff ff ff ff  |................|
00000030  31 31 32 31 38 32 34 31  39 34 ff ff ff ff ff ff  |1121824194......|
00000040  30 30 33 36 ff ff ff ff  ff ff ff ff ff ff ff ff  |0036............|
00000050  30 38 30 38 ff ff ff ff  ff ff ff ff ff ff ff ff  |0808............|
00000060  ff ff ff ff ff ff ff ff  ff ff ff ff ff ff ff ff  |................|
*
00000090  42 73 30 36 54 68 58 76  ff ff ff ff ff ff ff ff  |Bs06ThXv........|
000000a0  ff ff ff ff ff ff ff ff  ff ff ff ff ff ff ff ff  |................|
*
00010000
root@Teltonika-RUTX11:/tmp#
 

by anonymous

The issue is not where I thought it might be.

Honestly, I can't really spot it.

The logs actually indicate successful connection.

Fri Mar 10 09:43:27 2023 kern.notice Authentication was successful from HTTPS 192.168.1.11
Fri Mar 10 09:43:27 2023 daemon.err uhttpd[3851]: vuci: accepted login for admin from 192.168.1.11

Though the connection is made through HTTPS. Could you try to login via HTTP?

Also, could you check if it is not a browser issue, by clearing browser's cache, logging in incognito mode or trying a different browser? 

Best regards,

1 Answer

0 votes
by anonymous

Hello,

Is the WebUI accessible after downgrade?

Could you update to 7.4 again, login to the router via SSH and generate a troubleshoot file with the following steps:

  1. Execute the command: troubleshoot.sh
  2. Wait a minute for the troubleshoot to generate (do not mind the errors).
  3. Use WinSCP/scp (for instructions refer here) or similar tool to download troubleshoot.tar.gz file from the router's /tmp/ directory.

Attach the downloaded file by editing your question.

Best regards,

by anonymous

Yes the WEBUI works fine when I downgrade

Did the update again and ran troubleshooter as requested, see below (troubleshooting log file attached to my original post) :-

root@Teltonika-RUTX11:/tmp# sysupgrade -i RUTX_R_00.07.04_WEBUI.bin
Fri Mar 10 09:38:21 UTC 2023 upgrade: RUTX_R_00.07.04
OK
OK
Warning: optional section "sbl2" missing from "/tmp/RUTX_R_00.07.04_WEBUI.bin". Continue...
Warning: optional section "ssd" missing from "/tmp/RUTX_R_00.07.04_WEBUI.bin". Continue...
Warning: optional section "rpm" missing from "/tmp/RUTX_R_00.07.04_WEBUI.bin". Continue...
Warning: section "mibib" will be ignored from "/tmp/RUTX_R_00.07.04_WEBUI.bin". Continue...
Warning: section "bootconfig" will be ignored from "/tmp/RUTX_R_00.07.04_WEBUI.bin". Continue...
Warning: section "sbl1" will be ignored from "/tmp/RUTX_R_00.07.04_WEBUI.bin". Continue...
Keep config files over reflash (Y/n): Y
find: /greengrass/certs/: No such file or directory
find: /greengrass/certs/: No such file or directory
Edit config file list (y/N): N
Fri Mar 10 09:39:47 UTC 2023 upgrade: Saving config files...
Fri Mar 10 09:39:48 UTC 2023 upgrade: Commencing upgrade. Closing all shell sessions.
login as: root
root@192.168.8.1's password:


BusyBox v1.34.1 (2023-03-03 13:20:49 UTC) built-in shell (ash)

   ____        _    ___  ____
  |  _ \ _   _| |_ / _ \/ ___|
  | |_) | | | | __| | | \___ \
  |  _ <| |_| | |_| |_| |___) |
  |_| \_\\__,_|\__|\___/|____/

 ---------------------------------
   Teltonika RUTX series 2023
 ---------------------------------
root@Teltonika-RUTX11:~# troubleshoot.sh
Command failed: Not found
Command failed: Method not found
root@Teltonika-RUTX11:~# cd /tmp
root@Teltonika-RUTX11:/tmp# ls
TZ                          extroot                     mdcollectd.db               shm
board.json                  firewall_old                mosquitto.conf              spool
certificate.pem             hosts                       openvpn-status_Pfsense.log  state
dfota_status.json           ipsec                       overlay                     sysinfo
dhcp.leases                 lib                         resolv.conf                 tmp
dnsmasq.d                   lock                        resolv.conf.d               troubleshoot.tar.gz
etc                         log                         run                         vuci
root@Teltonika-RUTX11:/tmp#

Error below when on FW 7.04 :-

 

by anonymous

Already tried Incognito mode, tried a different browser and even tried on a different PC that I have never used to connect to the RUT before. Same issue. Both HTTP and HTTPS, but no issue when I roll back to 07.03.4

Keep config files over reflash (Y/n): Y

 I have not tried setting the device to factory defaults as I did not want to do that, I will give that a try next :-(

Interestingly, I see that RUTX_R_00.07.04 has been pulled from the official download page and only RUTX_R_00.07.03.4 is available to download, although the change log still shows for RUTX_R_00.07.04
 

by anonymous

Have you tried to update with Keep settings option enabled, or reset device to defaults after update?