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by anonymous
Running RUTX14 with latest Firmware and try to add new serial configuration under Serial Utilities.
Device Name box is empty. If I understood the manual correct it should show an rs232_usb.
Even downgrading the firmware doest help.

1 Answer

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by anonymous

Hello,

  

Correct, the name should be similar to the one you mentioned. Could you make sure, that the device is connected in the sequence:

  • Plug the Serial converter into the device;
  • Navigate to Services → Serial Utilities → ...;
If it does not show up, could you try plugging a USB Flash drive into the USB port and checking the Services → USB Tools → General to check if it shows up?
If it does:
  • This most likely means, that the USB to Serial converter used is either not supported, or defective. Please try it on another device (e.g. a PC);
If it does not:
  • This could indicate a deeper software/hardware issue. Try reinstalling the latest firmware version (RUTX_R_00.07.04.1) using the bootloader procedure described here.
Let me know how it goes!

  

Best regards,
DaumantasG 

Best answer
by anonymous
Thanks, that was exactly what i'm missing in the documentation.