Question

Hello,

I have tried eveything suggested in below links but no effect. Can you assist? Same problems as described

https://community.teltonika-networks.com/59633/no-mobile-connection-on-rutx50

https://community.teltonika-networks.com/64997/rutx50-mobile-connection-disconnected

Answer 1

Hello,

I will ask you to replicate the issue, navigate to System → Administration → Troubleshoot and generate a troubleshoot file. This file can be attached to the original post and will only be visible to Teltonika moderators.

Generally, the main points to check will be:

• PIN code;
• APN settings;
• Check if the SIM is working on other devices;
• Make sure all of the antennas are screwed in properly;

Best regards,
DaumantasG 

Comments

Hello,

File attached now. All suggested actions from, your side is already taken an no improvement.

Brgds Mathias

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Hello,

   

It seems like the device can only see a few nearby B20 cells, and they have a very weak signal. Make sure that all of the antennas are screwed in properly, and that your device is positioned near a window facing the cell tower.

If that does not help, perhaps you could try testing the device closer to a cell tower and see if it connects? If the device connects, investing in a directional antenna might be the only option. We have an article about third-party antennas here.

    

Best regards,
DaumantasG