Hello, I have a RUTX12 with version 0000, I have previously worked with RUT955, TRB145 and I had no problems with this provider (ENTEL) in my country.
First Test: Place 2 SIM Cards from the same provider (TIGO), modify the APN manually and the connection on both SIM CARDs was immediate.
Second Test: Place 2 SIM Cards from 2 different providers, in SIM 1 place the TIGO provider and SIM 2 Entel provider. The results were that SIM 1 connects immediately, but SIM 2 takes a while to connect. The connection time of the is variable between 3 – 40 min, try in different periods of the day, restarting the RUTX12 from the interface and removing power to the RUTX12.
Checking the connection status of the SIM Cards, I saw that this error appears when SIM 2 tries to connect to the internet.
Third Test: I inverted the SIM Card, in SIM 1 I placed the ENTEL provider and in SIM 2 the TIGO provider. The results were the same, SIM 2 connects immediately and SIM 1, where the ENTEL SIM is, takes time to connect and the MODEM UNREACHABLE error message appears:
Work with Firmware versions: RUTX_R_00.07.04.2 and RUTX_R_00.07.04.3.
Also update the primary/secondary modem firmware versions:
• Primary modem FW: EG06ELAR04A08M4G
• FW secondary modem: EG06ELAR04A20M4G
I must clarify that this problem with the ENTEL SIM CARD does not occur in the RUTX12 and TRB145. I also attached the Troubleshoot file.
Is there any explanation regarding this error?
The version that I purchased does not correspond to the frequency bands of my Country (Bolivia)?
Any help is appreciated.